Timing - all items have approximate availability times - please see the individual product for specifics.
You'll find this option available for most of our furniture.
- You are contacted in advance to suggest a convenient delivery date.
- You will be given a delivery window, typically 2-4 hours, so you don’t need to wait in all day.
- Items are placed in the room of your choice.
- Assemblies are carried out where necessary.
- All packaging is removed.
Outside M25 delivery details
Please note that deliveries outside the M25 take up to 21 days IN ADDITION to the approximate availability time estimated on each product. Dates will be booked in advance and you will be offered a half day window. Delays can occur if you can’t accept delivery on the proposed date. This helps us to consolidate deliveries and hopefully reduce the amount of time you'll have to wait in.
Accessories (non furniture) standard delivery
Items can be collected from any of our shops or posted to you by a parcel service.
Post deliveries - accessories and other non furniture items are posted by Parcel Force and normally take 2 days from dispatch. If you are not at home to receive the item a note will be left with a contact number to reschedule. Postal deliveries are calculated at 10% of the total order with a minimum of £5.
Mirrors, glass and fragile items
Fragile items can be collected from any of our shops or we can deliver to you within the M25. This costs £60. These items cannot be posted.
Please note that many of our items, being solid premium woods, are extremely heavy. Although some dismantle for access purposes (usually tables, wardrobes and beds), most do not. This is not flat-packed furniture! Therefore please double check that the piece of furniture you have ordered will fit into the space where you want it.