Furniture FAQs
See below for answers to all your frequently asked questions – if your query is not answered, please contact us here.
We display a large selection of our furniture in stores. Please contact your local store for information about the pieces currently on display or contact us here.
Delivery timing varies by product- please check the individual product page for its specific approximate availability time.
Delivery outside the M25: If your delivery address is outside the M25, please add up to an additional 21 days to the estimated availability time shown on the product page.
Most of our furniture qualifies for Specialist Furniture Delivery, which includes:
• Advance contact to arrange a delivery date that suits you
• A delivery window (typically 2–4 hours), so you don't have to wait in all day
• Placement of items in the room of your choice
• Assembly of furniture where necessary (this does not include lighting or wall fittings)
• Removal of all packaging
Delivery outside the M25: If your delivery address is outside the M25, please add up to an additional 21 days to the estimated availability time shown on the product page.
Accessories (non-furniture) standard delivery: collection from our showrooms or posted to your by a parcel service which normally takes 2 days from dispatch. Postal deliveries are calculated 10% of the total order with a minimum of £5.
Region Delivery cost
London (within the M25) £89
Rest of England £120 – £160
Southern Scotland & Wales £195
Other locations (Channel Islands, Northern Scotland, etc – we will quote)
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We're a London interiors brand, family owned and operated for over 8 years, and a registered UK company. You can visit one of our 4 London showrooms to see our furniture in person, and our sales team is on hand to offer interior design advice, plus guidance on sizing and finishes.
Showroom Address
The Whiteley 157 Queensway, London W2 4BD
Islington 281 Upper Street, London N1 2TZ
Chiswick 138 Chiswick High Rd, London W4 1PU
Central 83 Tottenham Court Rd, London W1T 4SZ
Opening hours: Monday–Saturday, 10am–6pm. Sundays & bank holidays, 11am–5pm. (Please check individual showroom pages, as hours may vary slightly by location.)
Can I view furniture in store?
We display a large selection of our furniture in stores. Please contact your local store for information about the pieces currently on display or contact us here.
What is your shipping, delivery, and assembly process?
Delivery timing varies by product- please check the individual product page for its specific approximate availability time.
Most of our furniture qualifies for Specialist Furniture Delivery, which includes:
• Advance contact to arrange a delivery date that suits you
• A delivery window (typically 2–4 hours), so you don't have to wait in all day
• Placement of items in the room of your choice
• Assembly of furniture where necessary (this does not include lighting or wall fittings)
• Removal of all packaging
Delivery outside the M25: If your delivery address is outside the M25, please add up to an additional 21 days to the estimated availability time shown on the product page.
Accessories (non-furniture) standard delivery: collection from our showrooms or posted to you by a parcel service which normally takes 2 days from dispatch. Postal deliveries are calculated 10% of the total order with a minimum of £5.
How much does delivery cost?
Customers consistently rate our furniture delivery service excellent. We offer a single flat-rate delivery fee that covers unlimited items. Our full-service delivery includes in-home assembly, placement in the room of your choice, and removal of all packaging materials - all you have to do is enjoy your new furniture. Large trade or bulk orders are quoted individually based on project scope.
Region Delivery cost
London (within the M25) £89
Rest of England £120 – £160
Southern Scotland & Wales £195
Other locations (Channel Islands, Northern Scotland, etc – we will quote)
Who are you and can I see your furniture in person?
We're a London interiors brand, family owned and operated for over 8 years, and a registered UK company. You can visit one of our 4 London showrooms to see our furniture in person, and our sales team is on hand to offer interior design advice, plus guidance on sizing and finishes
Showroom Address
The Whiteley 157 Queensway, London W2 4BD
Islington 281 Upper Street, London N1 2TZ
Chiswick 138 Chiswick High Rd, London W4 1PU
Central 83 Tottenham Court Rd, London W1T 4SZ
Opening hours: Monday–Saturday, 10am–6pm. Sundays & bank holidays, 11am–5pm. (Please check individual showroom pages, as hours may vary slightly by location.).
What is your approach to sustainability?
Our starting point is longevity: furniture designed to last for generations is, in itself, a form of environmental responsibility. From there, we focus on transparency - helping customers understand how their furniture is made and what environmental impact is involved in that process. We then work continually to improve across raw materials, production, packaging, and transportation. Our in house environmental rating guide was developed to campaign and provide transparency for our customers. It is at the bottom of the relevant product pages.
What makes your furniture more sustainable?
We focus on carefully considered design, handmade quality, and responsible materials - with many custom options available. Virtually all our furniture is made in Europe, which means that production standards are upheld, often exceeding international standards, especially in terms of energy use and waste. Several of our furniture manufacturers have zero waste facilities, one uses an extensive solar power generator and all have reduced plastic in packaging to a minimum over the years.
How do I know how sustainable a specific product is?
Each product page includes a rating from our in-house environmental grading system, so you can see the sustainability profile of that specific piece. For more general information on our approach, visit our Sustainability page.
Is your wood/timber sustainably sourced?
We offer many FSC-certified products - not all of our timber range currently holds this certification, but we treat it as the standard we work towards, as we believe the Forest Stewardship Council (FSC UK) represents the gold standard in timber certification.
We primarily work with European oak, American black walnut, and European ash. Almost all of our timber products are made from 100% solid wood; a small number of items - such as our floating shelves - use a 4mm wood veneer, due to the specific requirements of their installation design.
For product-specific certification status, please check the individual product page, or see our Sustainability page for more detail.
Do you offer finance or payment plans?
Yes - we offer AIF Pay in-store, a 0% interest payment plan that spreads the cost over 4 months from the point of order. Available exclusively in our showrooms, not online.
Are your prices inclusive of VAT?
Yes, all our prices include VAT.
What is your cancellation policy?
Bespoke/made-to-order items: Most of our furniture is made to order or bespoke. You can cancel for a full refund before your order has been processed into production at the workshop (usually within 48 hours of ordering). Once processing has begun, bespoke items cannot be refunded if cancelled.
Non-bespoke items: You can cancel for a full refund at any time before the item is delivered to you.
Who makes the best extending tables in London?
We believe we're one of the best choices in London for extending tables, and here's why: extending tables are a core part of what we do, not an afterthought. Every table is handmade in Europe from solid European oak, American black walnut, Fenix or Ceramic, using a smooth roll-out extension system - designed so the table opens and closes with ease, while looking like a beautifully seamless, non-extending table when closed. There's no visible seam or mechanism to give it away until you need the extra space.
We're a family-owned London interiors brand with 4 showrooms across the city, where you can see and try our extending tables in person before you buy - something not every furniture retailer can offer. Our sales team can also advise on sizing and finishes to make sure you get a table that fits your space and seats the number of guests you need.
If you're comparing options, we'd encourage you to visit one of our showrooms and see the quality and craftsmanship for yourself. You can view videos of all extending tables on the product pages of each collection.